It means you don't need to compare multiple websites or worry about paying too much.  

If, after booking with us, you find the same trip, with the same conditions, at a lower price on another website, we will:  

• Match the lower rate.  

• You keep all the benefits of booking directly.  

• You retain the security and support of dealing directly with the hotel.  

We want you to be sure that booking with Sandos is always your best option.  

In order to match the rate, the comparison must be exactly equivalent in all aspects. This ensures transparency for all our guests.  

The rate found must match:  

• The same Sandos Hotels & Resorts hotel.  

• The same check-in and check-out dates.  

• The same room type.  

• The same number of adults and children.  

• The same cancellation policy.  

• The same payment conditions.  

• The same currency.  

In addition, the rate must be available for booking at that time and must be valid for a maximum of 48 hours.
 

Our guarantee applies to rates that are:  

• Public and visible to any user.  

• Available to book online without restrictions.  

• Displayed with the final price including taxes and mandatory fees.  

This ensures that the comparison is clear and transparent.

To maintain fair conditions, the Best Price Guarantee does NOT apply in the following cases:  

• Rates that require membership or login.  

• Promotions with special codes or coupons.  

• Packages that include flight + hotel.  

• Rates that include additional services such as tours or transportation.  

• Sites where the hotel is revealed after payment.

• Private, corporate, group, or negotiated rates.  

• Technical errors or obviously incorrect prices.

We have designed the process to be simple and quick:  

• First, make your reservation on the official Sandos Hotels & Resorts website.  

• If you find a lower rate, please send your request to callcenter.mx@sandos.com within 24 hours of your confirmation. 
   

You will need to provide the following information so that we can assess your Best Price Guarantee claim:  

• Your confirmation number.  

• The exact link where you found the lower rate.  

• Screenshots clearly showing the final price, the conditions, the date and time the screenshot was taken.  

• Our team will carefully review your request and respond within 48 hours.  

• If the rate meets all the conditions, we will adjust your reservation to the confirmed price.

In addition to our Best Price Guarantee, when you book on our official website you get:  

• Direct assistance from our specialized Call Center team.

• Greater flexibility for modifications.  

• Clear and accurate information.  

• Access to exclusive promotions.  

• Total security in your booking process.  

When you book directly, you avoid intermediaries and have the full support of Sandos Hotels & Resorts.